Privacy Policy

Indextier ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://indextier.com or use our services. Please read this policy carefully.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, contact support, or subscribe to our newsletter:

• Personal identification: Full name, email address, phone number, billing address
• Account credentials: Username and hashed password
• Payment information: Credit card data processed via PCI-compliant payment processors; we do not store raw card numbers
• Support communications: Tickets, live chat transcripts, and email correspondence
• Technical data: IP address, browser type and version, pages visited, referral source, and session duration

2. How We Use Your Information

We use the information we collect to:

• Provision and maintain hosting services and accounts
• Process payments and send transaction receipts
• Send service-related notifications (downtime, renewals, invoices)
• Respond to support requests and technical queries
• Send optional marketing emails (you may opt out at any time)
• Detect and prevent fraud, abuse, and security breaches
• Comply with legal obligations

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies we use include:

• Essential cookies: Required for login sessions and shopping cart functionality
• Analytics cookies: Google Analytics to understand traffic patterns (anonymized where possible)
• Preference cookies: Remembering language and billing currency preferences

You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.

4. Payment Information

Payments are processed by PCI DSS-compliant third-party processors including Stripe and PayPal. Indextier never stores, transmits, or logs your complete credit card number, CVV, or full banking credentials. All payment pages use TLS 1.3 encryption.

5. Third-Party Services

We may share limited data with trusted service providers who help operate our business:

• Payment processors (Stripe, PayPal)
• Email delivery services (for transactional emails)
• Analytics providers (Google Analytics)
• Fraud prevention services

We do not sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for up to 7 years for tax, legal compliance, and fraud prevention purposes. You may request deletion of your data subject to legal retention requirements.

7. Data Security

We implement industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for sensitive data at rest, two-factor authentication options, regular security audits, and role-based access control for staff.

8. Your Rights (GDPR / CCPA)

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing for direct marketing
• Restriction: Restrict how we process your data in certain circumstances

To exercise any of these rights, email us at privacy@indextier.com.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. We will notify you by posting the updated policy on this page with a new "Last updated" date. Continued use of our services after such changes constitutes acceptance of the revised policy.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

• Email: privacy@indextier.com
• Address: 123 Data Center Drive, Tech City, TC 10001, United States