Terms of Service

Welcome to Indextier. These Terms of Service ("Terms") govern your access to and use of our website at https://indextier.com and all services provided by Indextier ("Company", "we", "us"). By creating an account or using our services, you agree to be bound by these Terms.

1. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your contact email address and payment information up to date
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with any unauthorized third party
• Not create multiple accounts to circumvent restrictions or billing

You must be at least 18 years old to create an account and purchase services.

2. Acceptable Use Policy (AUP)

You agree not to use Indextier services for any of the following prohibited activities:

• Spam and bulk email: Sending unsolicited commercial email or operating open mail relays
• Malicious software: Distributing malware, ransomware, spyware, or any harmful code
• Illegal content: Hosting, transmitting, or distributing content that violates applicable law
• Phishing: Operating pages designed to steal credentials or financial information
• Network abuse: DDoS attacks, port scanning, IP spoofing, or unauthorized network intrusion
• Copyright infringement: Hosting or distributing pirated software, movies, music, or other copyrighted materials
• CSAM: Any content involving the exploitation of minors — zero tolerance, immediate termination
• Cryptocurrency mining: Using shared hosting resources for unauthorized cryptocurrency mining
• Resource abuse: Running processes that excessively consume shared server CPU, RAM, or bandwidth

Violation of the AUP may result in immediate suspension or termination without refund.

3. Payment and Renewal Terms

All prices are listed in USD unless stated otherwise. Services are billed in advance on a monthly or annual cycle.

• Invoices are generated 14 days before the due date
• Overdue invoices may result in service suspension after a 3-day grace period
• Accounts suspended for non-payment may be terminated after 14 days of suspension
• Annual plans offer a discount over monthly billing — the rate is locked for the term
• Price changes take effect at the next renewal; we provide 30 days' notice of price increases

Chargebacks or disputes filed directly with your bank without first contacting our billing team may result in immediate account suspension and a $50 chargeback processing fee.

4. Service Suspension and Termination

We reserve the right to suspend or terminate your account and services for:

• Non-payment of invoices beyond the grace period
• Violation of the Acceptable Use Policy
• Fraudulent activity or chargebacks
• Providing false registration information
• Court orders, law enforcement requests, or legal process
• Activity that endangers the stability or security of our network

Upon termination for cause, no refund will be issued. We will provide at least 48 hours' advance notice for non-emergency suspensions where possible.

5. Resource Usage Policy

Shared hosting accounts are subject to fair use resource limits. Accounts that consistently use excessive CPU, memory, or I/O may be:

• Notified and asked to optimize usage
• Throttled during peak usage periods
• Required to upgrade to a VPS or dedicated plan

VPS and dedicated server plans have specified resource limits defined in their plan specifications. Additional resources may be added on request.

6. Backup Responsibility

While Indextier performs automated backups as part of certain plans, you are solely responsible for maintaining your own backups of all data. We do not guarantee backup availability, and backups should not be treated as the only copy of your data. We accept no liability for data loss due to hardware failure, software bugs, accidental deletion, or any other cause.

JetBackup is available on applicable hosting plans and allows manual restore points. We recommend creating your own off-site backups for critical data.

7. Support Policy

Technical support is provided 24/7 via the ticket system in your Client Area. Phone and chat support are available during extended business hours. Our support team covers:

• Server-level issues, network problems, and hardware failures (all plans)
• Control panel (cPanel/Plesk) configuration assistance (shared and VPS)
• WordPress and CMS troubleshooting (shared hosting plans)

Support does not include custom web development, third-party application debugging, or code writing unless a managed service plan is purchased.

8. Service Level Agreement (SLA)

We commit to 99.9% network and infrastructure uptime for shared hosting and VPS plans, and 99.99% for dedicated servers. This excludes scheduled maintenance windows (announced 24+ hours in advance) and events beyond our reasonable control.

SLA credits may be requested for verified downtime exceeding the guaranteed threshold. Credits are applied to future invoices and are limited to 30% of the affected month's invoice.

9. Intellectual Property

All content, trademarks, logos, and software on the Indextier platform are the property of Indextier or our licensors. You may not copy, modify, or distribute our platform, branding, or software without written permission.

You retain full ownership of all content you upload or create using our services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INDEXTIER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES ARISING FROM YOUR USE OF OUR SERVICES.

Our total liability to you for any claim arising from these Terms or our services shall not exceed the total amount paid by you for the affected service in the three months preceding the claim.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Delaware, and you consent to exclusive jurisdiction there.

12. Modifications to These Terms

We reserve the right to update these Terms at any time. We will provide 30 days' notice before material changes take effect by email and by posting the updated Terms on this page. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

13. Contact

Legal inquiries: legal@indextier.com
Abuse reports: abuse@indextier.com